Take One for the Team, Tony.

What should BP CEO (and foot-in-mouth disease victim) Tony Hayward do to ease the PR disaster of the oil spill?

Assigning one spokesperson who can stay on message is a start.

Two spokespersons (Hayward and COO Doug Suttles seems to be in a pissing match over who gets to shoot their mouth off in front of the cameras) in a crisis communications situation is almost never a good idea, especially when there is apparently no message coordination. Hayward needs to be silent. Some argue he needs to put on a hard hat and clean up the mess with crews on the beach. That’s ridiculous. People will perceive that BP is once again trying–and failing–to manipulate the story in their favor in a blatant way. As CEO, he needs to issue carefully vetted, printed statements only– and only statements that support what their designated spokesperson is saying to the media. If they picked Suttles, he at least has a presence that doesn’t suggest complete ineptitude and emotional vacancy.

Or…

Hayward should take one for the team and resign. He’s a dead man walking already; BP will certainly give him the boot once this whole mess is over. But I think it would speak volumes if he were to exit stage left now. It might just give BP a moment of breathing room with the public so they can get their PR act together. I can’t say I’m optimistic about this happening though.

And P.S.: BP’s apparent heavy handed attitude towards the media (i.e blocking access) is PR suicide.

Just plain stupid.


The disaster continues.