Huffington Post Blogger Insults PR Professionals
I bill by the hour and will charge extra for being project manager of the Death Star.
It’s a tough line of work, being in Public Relations, what with all the evil we do.
Just ask the blogger at the Huffington Post who blithely portrayed public relations professionals as cynical, evil minions of “the dark side”:
Can you ever trust a PR person? If he’s working pro bono and has only six weeks of unemployment to his name, then the answer is probably.
After Kevin DeSoto , 41, was laid off after a 20-year career in PR and marketing — an industry which is sometimes cynically referred to as “the dark side” — he began using his social media savvy to help others… for free.
Note to blogger: “Can you ever trust a PR person?” Really? You actually wrote that with a straight face?
The story, titled Kevin DeSoto, Former PR Exec, Crosses Over to the Good Side (!) condescendingly compliments Mr DeSoto for his admirable work on behalf of people in need. I suppose that the author of the piece thought that his pro bono work would seem even more admirable if DeSoto’s recent change of fortune had transformed him from a killer of Jedi Knights into a pillar of the Forces of Good.
Yes, I know the “dark side” slam on PR has been around a while, but I’m challenging it anyway. Besides being a lame angle for a story and lazy stereotyping, it’s unfair to public relations professionals. It also cheapens what Mr. DeSoto is doing. To that end, Mr. DeSoto made a good point that was unfortunately met with a backhanded compliment:
Since leaving the corporate world, the former camera marketer says he has focused on “going back to the basics of true, honest PR and marketing,” which may sound oxymoronic but after being “burned” in the corporate world, DeSoto says he is confident his good deeds will pay off some day.
“I struggle with being optimistic about this sometimes, but I have a strong conviction that if you do the right thing, it will pay off some day. Good things can happen when you give your time, skills and resources to help someone with asking for anything in return.”
Most PR professionals I know do pro bono work as a matter of course in our careers, and it doesn’t take a sudden job loss to make that happen. On the whole as a profession we’re not unethical shills for nasty corporations that rape the environment or bilk taxpayers. No, most of us work for non-profits, hospitals, social causes and responsible companies. Yes, by telling our client’s story we help sell products and services–but that makes us a vital part of capitalism, not Lords of the Sith.
There are bad players in every profession–whether it be PR, journalism, law, medicine or even blogging. Tarring everyone with the same “dark side” brush isn’t fair or responsible.
You can trust me on that.
Step In Front of the Ball
Ouch.
I just received a call asking me to join a national PR consultancy cooperative. They found me through Google search while looking for a PR firm in this area. After a couple of phone calls and some vetting on both sides, I got the offer and accepted.
They found me on Google–and I think mostly because of this blog. Blogs are good for search engine optimization, or SEO. (More on that in a minute.)
I have a client who hates blogging–thinks it’s a chore even though she’s a very good writer with a real knack for blogging. She was telling me today her business had fallen off and I said one very inexpensive marketing activity was to update her blog daily.
“I know,” she said wearily. “But–”
I told her about the consultancy call–one I received purely by virtue of blogging (and having a cool website, many thanks Shelly!). My client thought it over and agreed to blog every day for a few weeks to see what effect it would have.
Here’s what I think she’ll find (source: NewMediaSocial) if she does it:
But new evidence strongly demonstrates the SEO and traffic-building benefits of regular daily posting — that’s every day daily — are very compelling. In fact, when social media blogger Justin Kownacki reasoned that fewer, longer, more carefully written posts might be a better strategy for him than shorter, daily posts, he kept careful track of the results.
It wasn’t pretty. His page views declined 36% in a matter of four months. His Alexa traffic ranking, relative to other websites, slipped from about 162,000 to over 245,000.
What Kownacki’s data doesn’t show is whether the fall-off was related primarily to declines in organic search visits, but that’s the conclusion drawn by Bruce Clay in a related post.
The lesson here: Google and the other search engines are on a constant, minute-by-minute scouring of the web for fresh, high-quality content. Google treats blog posts and news posts as a special type of content, often rewarding them with high rankings right out of the gate, then (unless external links argue otherwise) usually letting them sink in the rankings as they age.
Heck, I don’t consistently blog every day, but I’m going to.
Let me use a baseball metaphor:
You don’t get on base unless you swing the bat, wait for the pitcher to walk you or you step in front of the damn ball. If you want to guarantee you get on base, you know what you have to do. Sure, it stings a little, but it gets you there.
Of course, it can also kill you. But I digress…
Share what you know, what you care about and what drives you–share it with the world on your company or personal blog. Get in the game. You may even hit a homer.
Don’t Let A Restless Leg Kick Out Your Message
Today we have a guest post by the inimitable Robb Yagmin of PSPR, the firm he runs with PR legend Pete Swickles. Robb is an ex-TVer whose first career was telling stories. He’s interviewed two presidents, many do-gooders and a million criminals. One of the best media trainers in the business, Robb offers up some great tips on acing your TV interview:
Don't Be A Relentless Restless Leg Victim.
So according to FishbowlDC … MSNBC’s Chris Matthews could have restless leg syndrome. He recently was caught bouncing his leg up and down and up and down and up and down while talking about an Obama speech. I’m not going to say if he was happy or mad about the president’s speech, but if you are familiar with the journalist, THAT is not a secret. First, a professional shouldn’t tip his hat one way or another about their political leanings. We all learned objectivity in Journalism 101. But I digress.
Matthews was shaking his leg SO much that a guest laughed at him and they spent time talking about THAT instead of what he wanted his message to be. During my media training seminars, this is one of the main things I try to teach nervous folks about television. When you score a TV interview, whether you are nervous or not, sit in a chair that doesn’t have wheels OR a swivel seat OR a reclining back. Keep both feet flat on the ground. Sit up. Period. I was on TV for 15 years and cameras don’t worry me, but I still would be tempted to sway, move around and generally just fidget. If an interviewee does any of these things, it takes away from the message they are trying to convey.
If you are nervous, here are a couple other on-camera tips:
- Take a quick swallow of water before an interview starts. If nothing else, it lubes the pipes and limits the ‘clicking’ sound when your spit is too thick in your mouth. That sound is annoying.
- Only answer the question you are asked. You are a professional. If you don’t know the answer, say so and offer to call with the information ASAP or get someone else to help out.
- No gum. (Do you really need to tell me this? You’d be surprised). The viewer will notice this distraction and it reduces the effectiveness of your message…have I mentioned this before?
- If the photojournalist is asking the questions and he remains behind the camera (no reporter present) DON’T look into the lens…answer the question by looking at his ear. Exception: a live or satellite shot and you are hooked up with an IFB.
- Nerves are normal. If your interview is taped, do not feel bad if you need to just stop and say, “I’d like to start over.” Unless you are being bird-dogged by a reporter for embezzling money, editors aren’t going to put you on TV stumbling all over yourself. If the interview is live in studio and you draw a blank, just stop talking. The anchor is skilled in filling the gap. Believe me; the more they can hear themselves talk, the better they feel anyway.
Remember, if you are lucky, you may only get 20 seconds on TV. You want the viewers to listen and remember your message…not anything else.
Want more TV tips, tricks and strategies? Goto Pspublicrelations.com, where this piece is cross-posted.
Get results from a PR firm: Fees
Source: http://www.tvkc.co.uk/site/index.php?start=63
We just read an article with some great advice on hiring a PR firm. We recommend the entire article, but this section on fees is especially worth a read.
Phase in the fees.
Retainers for smaller agencies run $2,000 to $5,000 or so per month. But don’t begin on retainer. Set up a specific project with a price tag attached so you can evaluate results.
Paying for customized services is another option. For instance, hire a publicist to write press releases on an hourly basis for about $100 to $250. You can also contract with a PR pro to work in-house for you. Rates vary with experience, say, $50 to $200 per hour. Some PR companies, such as Pinnacle Worldwide, provide a network of international independent agencies, so you can contract for services in any country or city.
We totally agree with their stance on retainers. AlexanderG PR welcomes the opportunity to show what we can do on a single project or closed-ended time period before we “earn” a retained relationship.
And yes, the retainer fees mentioned in the article are industry standard. We get paid for our work like any other professional. Most reputable PR firms and consultants can command every penny of that retainer because they offer a great ROI.
Project fees are also a good way to go, too.
Here are some warning signs that usually indicate you will not get what you pay for:
A firm promises “guaranteed results.” No one can ensure press coverage or other specific outcomes. (Editor’s Note: emphasis ours)
A firm does too much research. “There should be a balance between planning and doing,” says Dave Kowal, whose agency is based in Northboro, Mass.
There are proposals with no specifics. You should know exactly what’s planned.
You’re charged an unusually low retainer. This probably means you can’t expect much work.
We hasten to add, however, that an unusually low retainer is often accepted–and plenty of work is done–because many clients will not or cannot pay more. Not all firms that accept a low fee are dodgy; many do it in hopes of establishing a longterm relationship.
That’s tricky, though. Once a PR firm gets into a “lowball” situation with a client, they may never get paid what they’re really worth and end up losing money in the long run.
Be advised…you get what you pay for. If you pay a PR firm a non-professional wage, you’ll likely get non-professional results.
Best PR Advice…Ever
The Cover-Up was Worse Than the Crime
“When you’re in the mix of these really obtuse situations where nobody really knows the facts, in some sense the facts are less important than your posture toward the facts,” says Mr. Reeves, the former Merrill Lynch media relations executive.
“People are reasonable. They know companies make mistakes, and people will forgive an honest mistake. They will not forgive a dishonest cover-up.”
via P.R. Missteps Fueled Fiascos at BP, Toyota and Goldman – NYTimes.com.
Ignorance isn’t bliss. It’s expensive. Invest in Online Brand Protection
Source: http://www.sanfranciscosentinel.com
The internet can be either a boon or boondoggle to companies when it comes to the monitoring of their online brand presence.
For companies that pay little attention to their online storefronts, the rewards are continual brand hijacking, abusive pay-per-click tactics and outright attacks on brands.
MarkMonitor, an enterprise brand protection firm, offers solutions and services to safeguard brands, reputation and revenue from online risks. In their white paper “Online Brand Protection: A Step-by-Step Guide to Creating a Proactive Strategy” MarkMonitor recommends a series of protective measures, including:
- Identifying all domain names in your portfolio
- Manage your portfolio proactively
- Monitor for potential abuse
- Respond to abuse
Great paper–in particular, we recommend you take a look at the section on monitoring for potential abuse. You can do this inside your company, or there are several online services that offer affordable methods to do this for you. No matter how you do it, the key is never-ending vigilance.
Creating an ideal domain portfolio is a good start to establishing and protecting your corporate brands online. However, it is just the beginning. While defensive registrations enable you to own and control the domain names that may be abused by third parties, it is simply impossible for any corporation to register every potentially harmful domain name. Therefore, the next critical step for defending your brands online is to establish a strategic monitoring program that constantly searches the internet for potential abuses, including:
- Cybersquatting
- Domain kiting/tasting
- Trademark infringement
- Traffic diversion schemes
- False associations with unrelated third parties
- Pay-per-click abuse
- Sponsored in abuse
- Logo/image abuse
- Offensive content
- Channel non-compliance with brand guidelines and/or pricing
Many small–and even larger–companies cannot afford to hire a person devoted to these critical tasks. This is what the bad guys count on. Again, a monitoring service is worth the price if it can save you the damage of brand equity loss, not to mention real money gone forever due to internet banditry. (They can also help you identify new customers–but that’s another post).
A comprehensive, proactive social media monitoring and interactive strategy is also a hedge against bad actors, as your customers will be in regular communication with you and often tell you when they spot a spoof site or a shady deal involving your brand.
Brand managers should assess the degree to which website traffic is diverted to sites that abuse its brand and the amount of lost advertising revenue that is diverted to fraudulent pay-per-click sites, You should look at quantitative and qualitative indicators, including:
- Degree of fewer “negative impressions” due to successfully shutting down web site which degrade your brand
- Improvement in website traffic due to successfully shutting down traffic diversion tactics (Cybersquatting, pat-per-click sites, paid search ads)
- Better quality response rate to online advertising due to successfully shutting down fraudulent pay-per-click sites
- Productivity gains and/or hours saved per week in detecting and responding to infringement by leveraging available technologies and solutions
From the public relations perspective, monitoring is critical in protecting your brand’s reputation and credibility. One of the services we provide at AlexanderG Public Relations includes online brand monitoring and image management. This helps us head off potentially bad PR by identifying and addressing problems before they become full-blown crises; it also helps our clients determine where best to apply their messaging and online resources–often increasing market share in the process.
Nasty stuff outlined in this post is happening to oblivious companies everyday. The message is simple: if you don’t know what’s going in your online storefront, it’s the same as someone setting up a fake store just around the corner from yours in real-life –selling low quality goods and ruining your good name.
Ignorance isn’t bliss. It’s expensive.
The Lawyer Vs. P.R.
Credit: http://pharmamkting.blogspot.com
This week we’ve looked at some of the most wretched P.R. crises, spurred by a comprehensive article in the New York Times. Today, we look at the fight behind the scenes to minimize P.R. and legal damage:
In times of crisis, communications professionals and lawyers often pursue conflicting agendas. Communications strategists are inclined to mollify public anger with expressions of concern, while lawyers warn that contrition can be construed as admissions of guilt in potentially expensive lawsuits.
For BP, this tension burst into view in May, when executives went to Capitol Hill with officials from two of its contractors: Transocean, which owned the offshore rig that exploded, and Halliburton, which aided BP in drilling. Executives from the three companies each disowned culpability while pointing fingers at one another.
“What that screamed is the lawyers are in control,” says Mr. Reeves. “All it did was get everybody all the more peeved at them.”
It’s a tough call. Legal is trying to keep you out of court–or worse jail. P.R. is trying to save your credibility, and by extension your business. Based on my experience, I believe honesty is the best policy. Transparency is critical.
Of course, I also believe BP would have fired me on the spot, because I would’ve recommended we throw ourselves on the mercy of public opinion–ala Tylenol.
If there is no doubt mistakes were made–if you’re caught dead to rights–then your appeal to the Court of Public Opinion (not to be confused with The People’s Court, though a bailiff named Rusty is always cool) should go something like this:
Scenario: ABC Company has been accidentally dumping factory greywater into river tributaries that feed stock ponds. There’s no wiggle room–they’re busted on 60 Minutes.
Here’s the statement I would recommend:
“ABC Company admits and takes full responsibility for our mistake. We take our commitment to the environment very seriously. This event has not only been embarrassing but an inexcusable violation of the trust the public has bestowed upon us. Our usually reliable safeguards and policies were not followed and we are taking measures to discipline those who caused this failure. We will also work with the community to undertake reasonable measures to clean up the leaked water and make whole those damaged economically by this incident. It is my sincere hope that we can regain the trust of our community and strengthen that trust as we move forward. Thank you. My chief engineer and I will be happy to take questions about our next steps.”
I can hear some of you now: “Dude, that’s nuts! Never admit guilt!” True, you have to protect your company and its assets; this is a statement of last resort. However, plenty of people will disagree with our strategy of telling the truth even as a last resort.
To that we say this: if you’re caught by 60 Minutes, do you really want to be the guy sweating under the grueling geriatric grilling of Mike Wallace? You won’t win.
Mistakes owned-up to quickly are a matter of forgiveness. Drag your feet, dissemble or lie and it becomes a matter of corruption, criminality or mistrust. Ducking or covering up and apologizing only after you have nowhere else to hide–or under court order–will effectively destroy your reputation and cost you in money, energy, time and brand equity.
In another life I was Vice President of a $70 million healthcare management firm. We made some mistakes from time to time. As a rule, we told the truth and did our best to make it right (at least anytime I had any say in it). It wasn’t always profitable. I wasn’t always popular with the management team. I have no regrets about that policy.
I have no idea if there were intramural arguments between BP legal and P.R.–but if there were, it looks like legal won. Hmm. After being obstinate, disingenuous and a total PR failure, you have to wonder what BP’s management thinks in the dark midnights of their souls. Do they admit–if only to themselves–that they made a bad situation far worse?
Did the money they thought they were saving by reducing lawsuits outweigh the complete meltdown of their brand–thus hindering future profits? Or was the fact that their profits would far outweigh relative short-term damages the controlling factor?
Did they stay up nights worrying about this? I doubt it.
