Google Fiber Makes Amends for Royal #Fail
When the Major League Baseball team of your flagship city for the zippy new high speed internet and television service makes it to its second consecutive World Series, it’s not a good thing to suffer an outage. That’s unfortunately what happened to our friends at Google Fiber. During game one of the series, I and my 27,000 fellow Fiber users in Kansas City didn’t see Alcides Escobar’s first-pitch inside-the-park home run in the bottom of the first inning. (Fox Sports also had an outage. Never mind that. If I talk about that I have to use the name J– B—.)
I was p-o’ed to say the least, and my Twitter feed showed it:
And yep, I Tweeted that I wanted a refund. Hey, what can I say, it was the World Series! Google Fiber eventually posted a weak apology on Twitter and got it fixed. I have since forgiven them, but I would not forget.
Then this turned up in my inbox today:
Wow! A nice apology and two day’s credit. Classy, Google Fiber. Just like the Kansas City Royals.
The lesson here is simple: when you have a failure, apologize and do your best to make it right.
Well played!
(Just please don’t drop the ball again.)
