Be sure to catch Alex Greenwood’s next appearance on KCTV5 News Kansas City’s Better Kansas City show Monday morning, Jan. 8, 2018! He’ll talk top social media trends to watch for in 2018.
Trust, it is the fundamental strength that binds businesses, customers , nd your employees, but trust and a lack of it can severely damage your business in many different ways. The one overarching issue that can cause irreparable damage to your business is negative feedback, especially from the customer. With the various platforms available to customers so they can vent their frustrations, one negative comment that hits the nail on the head, can set off a chain reaction that will see people leaving your business to shop with your direct competitor. Your reputation is on the line, so how can you stop negative customer feedback damaging this?
Use social media to follow reporters, producers, editors and others in the news media to get an idea about their editorial preferences and most recent work.