GoDaddy: Tin Ear or “F-U”?

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Is it possible that a brand can be so successful that they don’t care about their image?

One has to wonder when you consider the hugely successful internet domain company GoDaddy. Besides their tacky, sexist commercials featuring scantily clad race car drivers and D-list celebs (Yes, yes, we get it. It’s supposed to be tongue in cheek. Sorry–it isn’t. It’s just bad), now you have the GoDaddy CEO showing video of his “problem” elephant hunting expedition.

This has evoked outrage from animal rights activists and people who were offended by the naked brutality of the act. We’re not here to judge hunting–but we have to ask the question–is this really the sort of thing that as a CEO you want to promote with video?

At AlexanderG we generally avoid taking a public stand on politics, religion, causes or anything that may be easily construed in a negative way. Why? Because if you antagonize current or potential customers, you may eventually go out of business. Makes sense, doesn’t it?

GoDaddy CEO Bob Parsons just doesn’t seem to think that way. Though he has explained his actions as being humanitarian to the people in the village, it still doesn’t explain his utter disregard for the sensibilities of his customers. Sure, some won’t care–but many will care and this could spell trouble. Seizing an opportunity, a competitor has made it inexpensive to switch from GoDaddy to their service. It remains to be seen if this will put a dent in GoDaddy’s business, but it certainly doesn’t help any.

Check out the video for yourself (warning: it is graphic and some may find it disturbing). Try to divorce yourself from the actions of the video and any emotions the images may elicit. A dispassionate viewing still leaves us thinking that Parsons has a tin ear when it comes to public relations and his brand. Seriously–would you post a video like this and think it was a good PR move for your company?

It begs the question: is it a tin ear or actually a “F-U”?

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“Define the Cost of Saying No” in Your B2B Marketing Strategy

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Clip art copyrighted by Bobbie Peachey, http://webclipart.about.com

Another great tip from Portfolio.com on gaining new clients and customers–be clear about what you bring to the table:

How can companies prove their worth to new clients and potential customers?

“Define the cost of saying no,” Luginbill [John Luginbill, CEO of Indianapolis marketing and branding firm The Heavyweights] says. “If a prospect doesn’t want to do business with you immediately, you have to clearly explain the negative consequences they would incur.”

He also stresses the need to keep the lines of communication open with your customers and clients:

Once you’ve gotten to “yes,” develop a sales price strategy that consistently communicates next steps, Luginbill adds. “First, clearly define what is next, and who has to do what in order for the client to engage you. Then, outline each step in the process and explain your initial timeline for delivery. There must always be a clearly defined future of a B2B sale to have any chance of moving forward.”

via Developing And Maintaining A Strong B2b Marketing Strategy – Resources – Portfolio.com.

Simple advice that makes sense, doesn’t it?

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Midlister Dreams in the Age of Ebooks and POD

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My grandfather was a midlister. Sean McLachlan aptly describes this devoted breed of writer:

They’re not rich, they’re not famous, but they make their living by writing and they’re responsible for the majority of all published titles. They’re called midlisters, and they keep the publishing industry running.

[…]

They’re the serious professionals whom publishers rely on to produce good, marketable books year after year, spanning all genres from nonfiction to fantasy to romance to young adult. They’ve moved beyond the small press to win regular paying contracts, but they do not have bestsellers. They often work a variety of writing jobs in addition to their books, including mentoring, magazine articles, and copyediting.

My grandfather wrote historical fiction, specifically Westerns. A Michigan boy who saw combat in the South Pacific during W.W. II, his true love was the Old West–which was fed by his posting in Oklahoma as a base historian for the Air Force. He won an award here and there and was published by respected imprints including Tor, Avalon and Manor. As far as I know (and sadly he’s no longer around to ask) he never made a huge amount of money on any of his dozens of books and short stories. He wrote because he loved telling stories.

Starting in the pulp cowboy field, as the years went on his work earned respect and praise for historical accuracy and reader-friendliness. He was inducted into the Oklahoma Professional Writers Hall of Fame a few years before his death.

I learned from him some things you can learn from any true professional writer: read a lot, write every day, edit, edit, edit and most importantly: don’t quit.

As a child I was once startled to see my grandfather seated at a card table at a Waldenbooks in the mall. Next to a small sign that read “Meet the Author” set a small stack of his latest book. He seemed to be doing some sort of lonely after school detention for grownups.

“Whatcha doing Rob?” I asked him (I called him “Rob” or “Grandpa Rob,” but mostly “Rob”).

He smiled. “Just sitting here with my books.”

“Why?”

“Trying to sell a few,” he said, ever patient at my interrogation. I don’t think he sold a whole lot that day, if I remember correctly. But he seemed happy to be there.

In retrospect, I wanted to be there, too. Still do.

When I finally became serious about writing a book five years ago, I put a lot of my grandfather’s lessons about discipline to work. I worked on my novel for two years. To borrow an analogy, I put the clay on the table and sculpted and re-sculpted it until I had the best sculpture I could make.

Then the hard part: finding an agent. I toiled in the mines of writing good query letters and researching the right agents. I earned roughly enough rejection letters (and email) to literally wallpaper my office (“nice, but too short” “I liked it, but you need to chop at least 40 pages of exposition” “You write well but we no longer represent thrillers” …ad nauseum). A half dozen agents asked to read a few chapters; another three asked for “partials,” which is roughly half the book.  Two agents thrilled me by requesting a “full”–the entire manuscript.

One agent said she thought it had potential but didn’t like my narrative voice. If you ask me that’s pretty similar to a girl saying she likes you but not the way you kiss. But that’s okay–either you turn her on or you don’t.

The other agent said she really liked the book but the way the industry was going it didn’t look like something she could rep successfully. I got it. This was 2008–the economy was on the brink of a very large, unforgiving crater. Most publishers were simply not going to take a chance on an unknown newbie’s solid (but probably not blockbuster material) thriller.

At this point, after spending two years writing the book and another two trying to sell it, I was defeated. The book–my best manuscript ever– was going to cozy up to the mediocre and terrible attempts from my youth in a despised cardboard box in the basement.

I felt I was abandoning a beloved pet. I loved these characters. This story was part of me. The book is good, damn it! So, half-seriously I surfed the net to check out the self-publishing options. Nothing felt right until one day I stumbled across Smashwords, which has become the gold standard of indie e-publishing. Sure, my book wouldn’t be an actual, “physical” book, but it would be out there. People with ereaders could follow my hero’s misadventures. Why not? Beats the box.

After formatting and editing the book once more and having the extraordinary good fortune of snagging a fantastic book cover by the talented David Terrill, my orphan thriller was now a bouncing baby ebook.

It sold pretty well (as in way better than I expected), so I commissioned a print-on-demand (POD) paperback in late 2010. The  paperback is now a selection of two three four local book clubs and available on Amazon, Barnes and Noble and at least one brick and mortar bookstore.

Despite nice reviews, I often get the old “don’t quit your day job” look. One friend dropped the big one on me, saying (not unkindly) “But won’t this self-published thing ruin your chances at a real publishing contract?”

And boom…there it was. I can call myself an “indie author” all I want, but there are still those who will always equate me with self-published hackdom because I didn’t wait my turn. I picked myself, as Seth Godin would say. I shot the gatekeepers the bird.

I can’t look back now. I am what I am–self-published. There are of course stories of self-published authors who beat the odds and made it big, including the ebook sensation Amanda Hocking.  I need to write a hell of a lot more books (with a broader market appeal) to aspire to even a tenth of that level of success.  However, the success of indies like Hocking make it a little more acceptable to go your own way. Hell, J.A. Konrath has more or less stated that he’s done with big publishing houses.

I muse about what Grandpa Rob would think of all this. I have to think he would have counseled me to stick with the traditional route–no matter how long it took–at first. But knowing him he would’ve made his own out-of-print stuff into ebooks and seen firsthand that the times had changed. At least I hope so.

Would I take an offer from a “big” publisher now? I’m not making huge money–not even worthy of the title of “indie midlister” yet–but I do have freedom and get to keep far more of my book profits than I would with a publisher. Yet…the thought that I shot myself in the foot tasks me.

I get some comfort when I think of a scene from The Late Shift, a book and film about the “Late Night Wars” when Leno and Letterman battled it out to succeed Johnny Carson on “The Tonight Show:”

One of the more fascinating details is when NBC offers Letterman the “Tonight Show” in a few years, which is the same strategy that NBC did with O’Brien to keep him around. Letterman is obsessed with the prestige of getting the “Tonight Show,” but as a friend tells him sadly, “They are not offering you the Johnny Carson ‘Tonight Show’. It’s gone forever. They’re offering you damaged goods. They’re offering you the Jay Leno show…it’s leftovers, it’s shoddy.” (source: RaisetheHammer.org)

Is that the case with big publishing now? I don’t know. Is a major publishing contract “shoddy goods?” I hope not,  but I do know it’s not my grandfather’s publishing industry. It’s just not the same show anymore.

I’m doing my first book signing May 14. Like Grandpa Rob, I’ll be manning a card table–chatting with whoever will listen about the beloved characters I refused to abandon. I may even sell a book or two. Perhaps it will help me become a midlister someday.

I should be so lucky.

***

UPDATE: Turning down a half million dollars in favor of self publishing? Really?

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Not So Secret Code

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This rather strange graphic is actually the key to unlocking our website. It’s a QR code.

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What’s a QR (Quick Response) code, you ask? A QR Code is a matrix code (or two-dimensional bar code) created by Japanese corporation Denso-Wave in 1994. The “QR” is derived from “Quick Response”, as the creator intended the code to allow its contents to be decoded at high speed. (Source: http://en.wikipedia.org/wiki/QR_codes ) Your smartphone is probably the way you will use them most.

Read my colleague Susan Hart’s informative piece on them here.

This post gives some great advice on using QR codes for small business marketing–including use on business cards and other marketing materials–even on storefront windows. Check it out. Break the code!

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The Dangers of Social Media Use: YouTube Racist Asian Rant on Day of Japan Tsunami

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Social media is a magnificent thing…unless your ability to think your actions through is a tad lacking. Case in point:

The images of the devastation wrought by Japan’s worst-ever earthquake and tsunami stunned the world. But as the death toll climbed higher, one student at the University of California decided it was the perfect time to film a racist rant about Asian students – and post it on YouTube.

In the three-minute clip, a blond girl, named on the internet as Alexandra Wallace, complains about Asian students using their cellphones in the library – and speculates they’re “going through their whole families, just checking on everybody from the tsunami thing.”

via Alexandra Wallace: YouTube racist Asian rant on day of Japan tsunami | Mail Online.

We’ll spare you the hideous video–it’s all over the net if you want to see it.

Our advice is simple: Just like that heated email reply, nasty note or furious phone call–don’t post anything to the net until you’ve had time to ask yourself:

  1. Does this clearly demonstrate my intent?
  2. Is there any way this will harm others?
  3. Could this backfire and ruin my project, career or even my life?

Words, said, written or recorded in anger or during a period of thoughtlessness may dog you forever on the internet. Just ask Gilbert Gottfried, the now-former AFLAC Duck voice fired for stupid remarks about the tsunami on Twitter.

Special word to parents: please discuss this type of thing with your kids before they go to college (heck, talk to them about it when they’re old enough to use a computer!). Besides the usual warnings about Facebook behavior, now you will want to add that posting videos should be carefully considered. It only takes moments of flip thoughtlessness (or worse–unvarnished bigotry) captured by a camera and uploaded to the world for a person’s life to be forever tarnished.

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Join Us at the 2011 Kansas City Arthritis Walk at Zona Rosa

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We’re involved with the Arthritis Foundation’s efforts to help people take greater control of arthritis by leading efforts to prevent, control and cure arthritis and related diseases — the nation’s most common cause of disability.

May is National Arthritis Month and the Arthritis Walk is the Arthritis Foundation’s nationwide, signature fundraising event with more than 200 Arthritis Walks across the country.

Arthritis is more widespread than imagined, affecting nearly 50 million American adults and more than 300,000 children.

The Kansas City Arthritis Walk will be held Sunday, May 22nd at the Zona Rosa Shopping District in North Kansas City (610 N. Dixon, KCMO 64153). People are invited to sign up, form a team to fundraise for the Arthritis Foundation in the months leading up to the event and to walk together on May 22nd.

Each person who fundraises $100 or more will receive an official Arthritis Walk t-shirt. Funds raised go to arthritis research, programs and services and patient advocacy efforts. For information on how to register, please visit www.afwalkkc.kintera.org, or call (913) 262-2233.

Day-of event details:

  • This event runs from 8 am to 10 am.
  • The walk route will be less than 1 mile, making it accessible for all participants.
  • Participants will enjoy refreshments, games, face-painting, live entertainment and raffle prizes.
  • As many as 1 in 5 adult dogs get arthritis. Dogs on leashes who are accompanied by their owners
    are welcome to participate in the Kansas City Arthritis Walk.
  • Worth Harley Davidson will be leading the Walk this year on motorcycles.

We hope to see you there! If you set up a team or join a team, please leave us a comment below and we’ll help you get the word out via social networks about your efforts to raise much-needed funds.

For information, please contact our pal Annie Noonen at (913) 262-2233, ext 110.

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Q and A

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Have a PR-related question? We’d like to help!

It can be about the PR aspects of a current event, use of PR in your business or just a general question about the profession. Click here to send us your question, and we’ll do our best to answer it in a future column. We look forward to hearing from you. Thanks!

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Take It Under Advisement

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Am I an Advisor or an Adviser? Well, usually I say consultant. As for the ‘A’ word, well, my clients don’t seem to care, but I prefer Advisor. Just seems to look better on the page.

However, we should be certain. I did a little digging and really like this answer from Bart Eden on Yahoo Answers:

Merriam Webster says the words are synonymous, as does the American Heritage Dictionary, the Random House Unabridged Dictionary, Roget’s Thesaurus, and Princeton’s WordNet. [...] The Columbia Guide to Standard American English states that “both spellings are standard”. It does not appear that the agentive ending –er or –or has any semantic meaning in the case of either term.

He also did a Google search and found advisor had about a 4-to-1 majority in mentions over adviser. Thanks Bart.

So there you have it. If you have any doubt at this point, I suggest you take it under advisement.

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Could You Care Less?

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"Frankly, my dear, I couldn't care less."

Expressing one’s lack of interest in something while adding just a hint of contempt is a skill all should master. That very thing brings us to today’s quick writing/speaking tip.

Whether you’re talking about your lack of interest in Charlie Sheen’s circus act, some wag’s snarky review of your new book or that weird guy with the chalkboard on cable; you say “I couldn’t care less.”

This is the more polite and less pretentious version of “Frankly, my dear, I don’t give a damn.”

Many people mistakenly write or say “I could care less.” That’s not correct.

Saying “I could care less” signifies that you actually have the capacity to care even less, therefore defeating the whole point of your rejoinder.

So remember, when you comment on this blog post, say “I couldn’t care less, Alex.” That is, unless you actually can care a little less, then you say “I could care less, Alex.”

Though if you do I will think you are merely being careless.

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