Step In Front of the Ball
Ouch.
I just received a call asking me to join a national PR consultancy cooperative. They found me through Google search while looking for a PR firm in this area. After a couple of phone calls and some vetting on both sides, I got the offer and accepted.
They found me on Google–and I think mostly because of this blog. Blogs are good for search engine optimization, or SEO. (More on that in a minute.)
I have a client who hates blogging–thinks it’s a chore even though she’s a very good writer with a real knack for blogging. She was telling me today her business had fallen off and I said one very inexpensive marketing activity was to update her blog daily.
“I know,” she said wearily. “But–”
I told her about the consultancy call–one I received purely by virtue of blogging (and having a cool website, many thanks Shelly!). My client thought it over and agreed to blog every day for a few weeks to see what effect it would have.
Here’s what I think she’ll find (source: NewMediaSocial) if she does it:
But new evidence strongly demonstrates the SEO and traffic-building benefits of regular daily posting — that’s every day daily — are very compelling. In fact, when social media blogger Justin Kownacki reasoned that fewer, longer, more carefully written posts might be a better strategy for him than shorter, daily posts, he kept careful track of the results.
It wasn’t pretty. His page views declined 36% in a matter of four months. His Alexa traffic ranking, relative to other websites, slipped from about 162,000 to over 245,000.
What Kownacki’s data doesn’t show is whether the fall-off was related primarily to declines in organic search visits, but that’s the conclusion drawn by Bruce Clay in a related post.
The lesson here: Google and the other search engines are on a constant, minute-by-minute scouring of the web for fresh, high-quality content. Google treats blog posts and news posts as a special type of content, often rewarding them with high rankings right out of the gate, then (unless external links argue otherwise) usually letting them sink in the rankings as they age.
Heck, I don’t consistently blog every day, but I’m going to.
Let me use a baseball metaphor:
You don’t get on base unless you swing the bat, wait for the pitcher to walk you or you step in front of the damn ball. If you want to guarantee you get on base, you know what you have to do. Sure, it stings a little, but it gets you there.
Of course, it can also kill you. But I digress…
Share what you know, what you care about and what drives you–share it with the world on your company or personal blog. Get in the game. You may even hit a homer.
Don’t Let A Restless Leg Kick Out Your Message
Today we have a guest post by the inimitable Robb Yagmin of PSPR, the firm he runs with PR legend Pete Swickles. Robb is an ex-TVer whose first career was telling stories. He’s interviewed two presidents, many do-gooders and a million criminals. One of the best media trainers in the business, Robb offers up some great tips on acing your TV interview:
Don't Be A Relentless Restless Leg Victim.
So according to FishbowlDC … MSNBC’s Chris Matthews could have restless leg syndrome. He recently was caught bouncing his leg up and down and up and down and up and down while talking about an Obama speech. I’m not going to say if he was happy or mad about the president’s speech, but if you are familiar with the journalist, THAT is not a secret. First, a professional shouldn’t tip his hat one way or another about their political leanings. We all learned objectivity in Journalism 101. But I digress.
Matthews was shaking his leg SO much that a guest laughed at him and they spent time talking about THAT instead of what he wanted his message to be. During my media training seminars, this is one of the main things I try to teach nervous folks about television. When you score a TV interview, whether you are nervous or not, sit in a chair that doesn’t have wheels OR a swivel seat OR a reclining back. Keep both feet flat on the ground. Sit up. Period. I was on TV for 15 years and cameras don’t worry me, but I still would be tempted to sway, move around and generally just fidget. If an interviewee does any of these things, it takes away from the message they are trying to convey.
If you are nervous, here are a couple other on-camera tips:
- Take a quick swallow of water before an interview starts. If nothing else, it lubes the pipes and limits the ‘clicking’ sound when your spit is too thick in your mouth. That sound is annoying.
- Only answer the question you are asked. You are a professional. If you don’t know the answer, say so and offer to call with the information ASAP or get someone else to help out.
- No gum. (Do you really need to tell me this? You’d be surprised). The viewer will notice this distraction and it reduces the effectiveness of your message…have I mentioned this before?
- If the photojournalist is asking the questions and he remains behind the camera (no reporter present) DON’T look into the lens…answer the question by looking at his ear. Exception: a live or satellite shot and you are hooked up with an IFB.
- Nerves are normal. If your interview is taped, do not feel bad if you need to just stop and say, “I’d like to start over.” Unless you are being bird-dogged by a reporter for embezzling money, editors aren’t going to put you on TV stumbling all over yourself. If the interview is live in studio and you draw a blank, just stop talking. The anchor is skilled in filling the gap. Believe me; the more they can hear themselves talk, the better they feel anyway.
Remember, if you are lucky, you may only get 20 seconds on TV. You want the viewers to listen and remember your message…not anything else.
Want more TV tips, tricks and strategies? Goto Pspublicrelations.com, where this piece is cross-posted.
Stunning Stats on Twitter, YouTube, Photos, & Apps
A friend of ours in the broadcasting biz shared this data with us. Check it out!
The Bandwidth Music & Technology Conference in San Francisco last month featured discussions where attendees shared some incredible data points. Take a look:
The latest on Twitter…
# of tweets, daily: 70 million
# of tweets, monthly: 2 billion
# of registered users: 145 million
# of account sign-ups, daily: 300,000
(Source: Matt Graves, Communications Director @ Twitter.)
The latest on photos…
# of photos uploaded onto Facebook, monthly: 2.5 billion # of photos uploaded to Facebook, annually: 30 billion # of approved photos typically needed by a band, 2000: 6-9 # of approved photos typically needed by a band, 2010: 300-400.
The latest on YouTube:
#2 search engine in the world (of all engines, separated from Google) # of videos rotated by MTV, during its 80s prime: 30-40 per week # of views for Tyler Hilton’s cover of “Use Somebody” by Kings of Leon: 748,099
The latest on Apps:
# of downloaded apps, App Store: > 5 billion (as of June)
# of artist apps typically downloaded (per artist): < 100,000
(Source on YouTube, photo and apps data: Jeremy Welt, SVP of New Media, Warner Bros. Records. Total downloaded app statistic from Apple.)
Communication Can Combat Workplace Stress
Credit: http://www.controlstress.net/
Who’da thunk it? People are stressed out, and though it won’t cure the economy, communication may be the thing to calm nerves and make people more productive:
The majority of what experts are seeing is overwhelmed workers, often due to downsizing. And while they’re thankful to still have a reason to wake up in the morning, the burden of doing the jobs of two or three people is too much. The problem is, they’re so worried about losing their job that they tend to work many hours, often at the cost of other healthy activities such as working out, spending time with family and friends, and unwinding from the day.
Conversely, some people are feeling underutilized at the office, which leads them to ask whether their jobs are next to be eliminated, whether they’re valued members of the team, and whether they’re not trusted members of the company,” says Lickerman.The solution is simple: Higher-ups need to better communicate with each other and subordinates.
“Communication is dismal in corporate America,” Lickerman argues. “Entry-level employees trust the messages of top-tier management and their direct supervisors. Yet when a company rolls out a new initiative, internal communication is often the last thing they think about.”
Just having real conversations with employees about the state of the company and the security of their jobs can go a long way toward better morale and employee mental health, says Carson, who urges that those conversations should not take place in a group setting.
“Taking the time to check in and having an honest discussion with individuals is key to making people feel like they are respected, valued, and seen within the organization.”That may be especially true for young workers, many of whom are seeing the devastating effects of layoffs on their peers and family members for the first time in their professional lives.
“Unemployment is extremely stressful because the unemployed person may feel guilty and ashamed at no longer being a provider, while other family members can feel angry and helpless,” says Kerry Sulkowicz, organizational consultant, psychoanalyst, and founder and principal of New York-based Boswell Group. “The most important thing to do is to not suffer in silence. Open and honest communication about the stress—and its sources—may be the most important step to reducing it.”
via What Employers Can Do To Combat The Changing Nature Of Workplace Stress – Resources – Portfolio.com.
Whether you think it necessary or not, now is the time to have a (nonthreatening) talk (and listen!) with your employees about what’s going on. You may be surprised at the response.
Google Commands Big Cash from PR-Damaged Brand
Public relations is all about reputation management–your credibility is the coin of the business realm. We’re pretty hard on companies and brands that take a cavalier attitude about their credibility–because once you lose that, it’s all over. Or is it?
Admittedly, we have strongly implied that you can’t buy your way out of a PR disaster, but the oily BP sure makes us think twice:
Before BP could stem the oil gusher at the bottom of the Gulf of Mexico, it unleashed $100 million in ad spending, largely on network TV, to stem the damage to its image. But it also started spending heavily where it had never spent much before: buying ads in Google’s search results.
How much did BP spend on search? In two months, BP went from spending very little on search advertising — about $57,000 a month — to becoming one of Google’s top advertisers, dropping nearly $3.6 million in the month of June alone, according to an internal Google document obtained by Advertising Age. That pushed BP into the upper echelon of search advertisers, in a league with Expedia, which spent at least $5.9 million in June, Amazon, which spent at least $5.8 million, and eBay, which spent at least $4.2 million.
This is a significant outlay, even for BP, which spent $94 million on advertising in 2009, and $78.7 million in the first six months of 2010 alone excluding search, according to Kantar Media. Search advertisers only pay when their ads convert or get a click, and in June the crisis was still at full-boil, driving clicks on BP&’s ads. But if BP kept spending at this rate, search would’ve become one of its bigger advertising line items by the end of the year, up there with network, cable or spot TV.
[...]
BP’s increase underscores how important Google has become for reputation management, and in the battle for public opinion. In the wake of the spill, Google was a natural first stop for people seeking information, and BP bought up dozens of keywords associated with the disaster such as “oil spill,” “leak,” “top kill” and “live feed” as it vied for clicks with news stories, images of oiled wildlife and plaintiff attorneys trolling for clients.
via What Big Brands Are Spending on Google – Advertising Age – Digital.
According to BP, ad expenditures during the active spill were $5 million per week.
BP’s ad strategy now follows the typical trajectory of crisis PR, he says. It didn’t start out that way. BP was slow to connect with consumers and gulf residents right after the spill. Tony Hayward’s numerous gaffes didn’t help the company’s image, which came across as inept and out of touch. There’s little question that his mismanagement of the company’s public image led to his ouster as CEO.
So how’s the advertising paying off in PR improvement? A recent AP poll says that “some 66 percent of those surveyed continue to disapprove of BP’s performance, down from a whopping 83 percent in June.” Though still dismal, it does look like the ad spending is helping. However, it’s also certainly due to the fact that time has passed and the oil spill isn’t leading the newscasts anymore. The public has turned to the latest Sarah Palin Facebook pronouncement, Paris Hilton’s cocaine possession arrest and even something important, like the president’s new rug.
Sure, we’ve seen the TV ads BP is using to rebuild its tattered, oil-stained image–that was as predictable as a blob of oil on the beach at Destin. But who would’ve thought they would have spent all that coin on Google search ads?
Clearly, the internet is now the 800 lb. gorilla of reputation management, and Google has some serious bananas.
Hat tip to Shelly Kramer for inspiring this post.
What’s Your Biggest PR Challenge?
We do a lot of “talking” about public relations on this blog–but we also want to listen.
We’re looking for you small business owners, non-profit execs, corporate PR pros, politicians, consultants, authors and musicians (and really anyone else) to weigh in with your biggest public relations challenge. Do you feel like you’re always climbing a wall, pushing a boulder–yet getting nowhere?
In your public relations efforts, is there something holding you back or getting in your way?
Is it:
- Hiring the right PR pro?
- Finding budget for PR?
- Finding your message?
- Moving from tactical to strategic efforts?
- A bad image?
- No image?
- Rebranding?
- …or something else?
Please share your challenges in the comments section below. We may feature your challenge and some suggestions on how to address it in an upcoming post. You can also remain anonymous by emailing us with your challenge at team@alexgpr.com.
So let’s hear from you–the PR program you save could be your own!
Filtered for Your Pleasure
Posted by Alex on September 18, 2010 · Leave a Comment
Reading SmartMoney magazine I came across a story by Anne Kadet about PowerReviews, “a little-known outfit processes reviews for online stores.” She adds that “Since the company’s 2005 launch, it has screened 9 million reviews.”
Kadet’s feature describes PowerReviews as the filter that many online stores use to screen out profanity, obviously false (inauthentic!) or off-topic reviews.
It’s an interesting story if you’ve ever wondered why your complaint about bad customer service at ACME Co. went missing:
So, retailers scrub the reviews on a regular basis. Oh well, even so if you have a gripe you can always blog, Tweet or Facebook about it on your own. And you should.
Filed under G Whiz, Message & Strategy, Public Relations, Tips & Tricks · Tagged with AlexanderG Public Relations, Anne Kadet, Bad pr, Brand identity, Branding, comment filter, Kansas City, Kansas City Public Relations, online complaints, PowerReviews, PR, PR tips, product reviews, profanity, public relations blog, review comments filter, reviews, SmartMoney, strategic public relations, trust agents