Comments on: Brand Lessons from Starbucks to Star Trek

By: Why Controlling Bosses Have Unproductive Employees | Alex G

Why Controlling Bosses Have Unproductive Employees | Alex G — Wed, 26 May 2010 14:20:11 +0000

[...] give your staff parameters to do their jobs with the autonomy and empowerment to make decisions, they will become your greatest asset. When you stand over them like a parent does an rebellious child, you will get an employee who acts [...]

By: Workers Sift Through Trash To Find $4,500 AND Great Public Relations | Alex G

Sat, 08 May 2010 15:27:05 +0000

[...] you empower your employees to take initiative (by informing them of policies and of course setting parameters) it will almost [...]

By: Good Customer Service…to the Core! | Alex G

Good Customer Service…to the Core! | Alex G — Mon, 26 Apr 2010 01:51:24 +0000

[...] authority to make decisions that impact customer satisfaction, you’ll win in the long run. I’ve written about this before in more detail, but let me share a recent [...]